Customer Support

We all are aware of the famous saying, “Customer is King” and in today’s competitive world it becomes all the more relevant. Every organization does its very best to provide Customer Care and Technical SupportServices to keep their customers hooked and in fact ensure that their customer base keeps expanding. It is extremely vital that the customer is satisfied not just with the sale you make but also with the after sales customer service you provide.

ProcessVenue is a leading B2B and B2C call centre services provider and understand the need of our client’s to provide best in class services.


We Offer below Customer Support Outsourcing Services:

Outbound Customer Support Services

Our team is highly proficient in their communication, selling and marketing skills. We maintain highest standard of security so that your information is safe with us.

Our outbound call centre services include:

  • Appointment Scheduling: Right from fixing an appointment to rescheduling meetings to handling cancellations we do it all with perfect precision.
  • Information Verification: Our reliable and efficient information verification services are at par with the best in the industry and can be trusted completely to verify the data pertaining to your employees or prospective customers.
  • Soft Lead Generation: We help you with lead generation by reaching out to your potential customers and generating their interest, through a thorough knowledge and deep understanding of your products and services
  • Customer Survey: Conducting surveys, marketing research and handling feedback is crucial to all businesses.
  • Telemarketing Services: Our telemarketing services include interacting with potential clients and generating their interest in your products and services. We also help to promote or up-sell your line of products to your existing customer base.
  • Third Party Verification Services: Our TPV services asks a customer for his identity and with a series of questions ensures that he is an authorized decision maker before confirming his order or request.

Our account managers at ProcessVenue understand your unique needs and build an outbound customer support services customized around your requirements so as to improve your results and give you value for your investment.

Inbound Customer Support Services

At ProcessVenue, we provide you with Inbound Call Centre Services with the best Infrastructure in the industry. We pride ourselves in being deft with handling all inbound calls made by the customer with utmost ease, patience, perseverance and a high degree of professionalism. Strict adherence to quality and constant analysis ensures that the clients can save substantial costs.

Our Inbound Call Centre Services include:

  • Call Answering Services: We provide the best facilities to ensure that both the existing as well as the potential customers gets the information and solutions they seek and are delighted at the end of the call.
  • Customer Support Services: Retaining a customer and converting first time inquiries into customers is vital to every business.
  • Technical Help Desk: Our team provides technical support and provide the necessary guidance to customers by resolving technical issues.
  • Toll Free Services: Having a Toll free number can be used effectively for customer care, addressing customer concerns and grievances, conducting advertising campaigns and a big boost to the image of an organization.
  • Inquiry Handling: Our efficient Inquiry handling system goes a long way in profiling the customers right from the word go by identifying their needs, queries and storing the related data so as to provide a better and timely resolution for their inquiry.
  • Product Information Request: Today’s customer takes well-informed and well researched decisions before choosing one product over the other. Our teams go the extra mile to research products by competitors to provide a comparative analysis of why you are better to settle with.
Chat Support
We help you to convert your web visitors to your customers with live chat support. Our well versed executives can help your customers solve logistical, informational or product-related questions without the lag time of an email conversation.
Backoffice Support

Having a strong and effective Backoffice consists of few major points

  • Strong IT Infrastructure
  • Skilled team

Our Infrastructure is strong. We claim to have 99.99 percent uptime as far as connectivity is concerned

  • High speed Internet connectivity (45 Mbps OFC leased line)
  • Backup connectivity over Radio (12 Mbps)
  • Power backup in place

We have Motivated and Skilled Team of people with us, who ensure each and every task is completed with utmost perfection. Our team takes your work as seriously as you do.

With our strong IT enabled facility, we work on 24x7x365 basis, irrespective of time zone, where client is based, be it B2B or B2C. Our Human Resource department plan resources in such manner that we can provide assistance for any service at any given point of time, making it possible for us to claim 100% up time as far as our services are concerned.

Contact Us
    India +91 982 888 5432
    US +1 415 685 4332
    UK +44 20 3289 4232
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