Pivoting from FTE to HAI: Future of India’s BPO Industry
The Artificial Index Annual Report 2025, from the Institute for Human-Centred AI, Stanford University, released in early April 2025, highlights the following takeaway: “AI models excel at tasks like International
5 Outsourced Customer Experience Trends for 2025
The future of outsourcing is evolving rapidly, with AI, automation, and omnichannel strategies reshaping customer experience management. As businesses look to enhance efficiency and personalization, staying ahead of customer service